Refund policy

Return & Refund Policy

At ZENO, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can assist you.

1. Damaged or Defective Products

If your ZENO product arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order.

We may request photos or videos of the product and its packaging to assess the issue.

If the product is confirmed to be defective or damaged before delivery, we may offer a replacement or refund, depending on the circumstances.

2. Incorrect Product

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate solution, which may include a replacement or refund.

3. Change of Mind

Returns due to a change of mind may be accepted at our discretion, provided the product is:

  • Unused and in its original condition

  • In the original packaging

  • Not damaged or modified

  • Accompanied by proof of purchase

Return shipping costs for change-of-mind returns may be the customer's responsibility.

4. Products That Cannot Be Returned

We may not accept returns for products that have been:

  • Used incorrectly

  • Damaged through misuse or negligence

  • Modified or altered

  • Damaged after delivery through normal wear and tear

5. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to reflect in your account.

6. How to Request a Return

To request a return or report a problem with your order, contact ZENO with:

  • Your order number

  • Your name and contact details

  • A description of the problem

  • Photos or videos of the product where applicable

Our team will review your request and provide the next steps.

7. Important Notice

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law.

ZENO reserves the right to inspect returned products before approving a replacement or refund.