Terms & Conditions

Welcome to ZENO. By using our website or purchasing a product from us, you agree to the following Terms & Conditions.

1. Products

ZENO sells foldable, portable products designed for convenience and outdoor use. Product colours, appearance and packaging may vary slightly from images shown on the website due to lighting, screen settings or supplier updates.

2. Orders

When you place an order, you agree that the information provided is accurate and complete.

We reserve the right to cancel or refuse an order where there is an error in product information, pricing, stock availability or suspected fraudulent activity.

3. Payment

Orders will only be processed once payment has been successfully received and confirmed.

Prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

4. Delivery

Orders are normally processed within 1–2 business days, with delivery generally taking 3–5 business days across South Africa.

Delivery times are estimates and may be affected by courier delays, public holidays, weather or circumstances beyond our control.

Please see our Shipping Policy for more information.

5. Returns & Refunds

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

The product may need to be returned for inspection before a replacement or refund is approved.

Products must be returned in accordance with our Return & Refund Policy.

6. Product Use

Customers are responsible for using the product correctly and according to its intended purpose.

ZENO is not responsible for damage or injury caused by misuse, improper assembly, modification, overloading or use outside the product's intended purpose.

7. Website Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

However, minor errors or changes may occur, and we reserve the right to correct information when necessary.

8. Intellectual Property

All ZENO branding, logos, images, product descriptions and website content are protected and may not be copied, reproduced or used without permission.

9. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable South African laws.

10. Changes to These Terms

ZENO reserves the right to update these Terms & Conditions when necessary. Any updated terms will be published on this website.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.

By placing an order with ZENO, you confirm that you have read, understood and agreed to these Terms & Conditions.